It can be used by help desk experts to assist workers with technical issues, as well as it can be used by administrators to take over other machines in the network in case he needs to or an emergency. This is a remote control application that doubles as both of the aforementioned solutions. In today’s world, this procedure has transcended its initial limitations and has become a routine task for many groups of collaborators in professional environments. Either way, security is great as you can protect the agent with a master password or require technicians to provide local Windows account details and lock endpoints when unattended sessions have ended.The times where remote assistance was something exclusively used by IT specialists and tech support teams are long gone. The unattended agent is deployed either manually by adding a device and emailing a download link to the user or, for Windows systems, by running an on-demand session and adding the PC to your list of computers. When session recording is enabled for a technician, they can elect to store sessions locally or in the cloud and play them back from the tech console history page or Admin Area report section.

The technician's own screen can be shared with the user, audio or video calls made between them and the endpoint can be rebooted with the applet reconnecting when it's up again.

Separate desktop consoles are loaded for each session, open with remote control and provide an upper ribbon menu for tools such as file transfer, registry editing, remote screen blanking and transferring or sharing the session with another technician.

Technicians can run multiple sessions and swap between them by selecting their icons at the bottom of the interface.

Dameware remote desktop